What’s the X Factor that sets one business apart from the others? Is it offering the right service at the right time? People who are dedicated and engaged in working toward success? Customers that advocate for your business?
These are all important, yet, you could have all these things going for you and still fail. So what’s the real secret to success? I recently talked to three business leaders who shared their lessons for identifying the X factor that can set your business and culture apart.
People are one of the most important factors in any business. They’re the ones making decisions that impact customers, and they’re the ones who determine whether your culture exists on paper, or in real life. Hiring the right people and managing them so they can do their best work are critical to the success of any business.
But, if it’s so foundational, why do so many organizations struggle with it? Jordan Birnbaum is VP and Chief Behavioral Economist at TalentX, an ADP Venture; he says the shortcoming is that most businesses focus on processes and outcomes, rather than on people themselves, despite the interconnectedness of both.
Click here to read the full article “What’s Your X Factor? Five Keys to a Culture That Stands Apart.”