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The Quest for Workforce Insight: Become a Superhero through Workforce Analytics

The Quest for Workforce Insight: Become a Superhero through Workforce Analytics

We’ve all heard of Big Data, but leveraging and finding value in it is no small task. Today, technology uses Big Data to learn our patterns and make recommendations on everything from where to shop to the best route to take home. Your smart phone has learned that you and many people “like you” travel home at 5 p.m. every day so it makes recommendations on the shortest route as soon as you approach your car. Similarly, with advances in technology, organizations are getting smarter about collecting, storing and cleaning their data to help drive better informed business decisions. However, the value internal data can provide is limited unless companies also can access external data to provide context and a wider lens to help suggest what is to come. Think about it: What good is tons of internal information if business leaders can’t compare it against industry benchmarks to see how they measure up, and analyze it to identify patterns and take action? Find out in this article by...

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Retailers: Are you Optimizing your Workforce?

Retailers: Are you Optimizing your Workforce?

In today’s hyper-competitive and complex retail business environment, employers need an edge. Having the right people, in the right place, at the right time can make or break the success of your retail location. But that’s easier said than done when you’re busy dealing with growing competition, shrinking margins and providing customers with a stellar brand experience. From inaccurate planning and missed sales opportunities to reputational damage, when your scheduling doesn’t match demand, the customer experience suffers — and so does your bottom line. Without the right data-driven management practices in place, it’s hard to sustain a loyal employee team focused relentlessly on customers. Consider what happens when you don’t align employee schedules to customer demand: Understaffing leads to long lines and unhappy customers. Ultimately, sales can suffer. On the other hand, with too many employees, you can exceed your payroll budget and miss the mark on productivity goals. Join us for a webinar on March 1 to learn how to better optimize your workforce. The webinar will be...

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