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SHRM Features Stuart Sackman Discussing ADP’s Artificial Intelligence Initiative

SHRM Features Stuart Sackman Discussing ADP’s Artificial Intelligence Initiative

According to a new article by SHRM, “Rather than having to navigate websites, send e-mails or make phone calls—and often wait for responses—employees can use these artificial intelligence (AI) tools to get quick, voice- or text-delivered answers to questions about paid time off, benefits eligibility, retirement savings, work schedules, and even career planning or performance coaching. For organizations, these “virtual agents” can reduce labor costs, enhance customer service and free up HR staff for strategic initiatives.” ADP’s Stuart Sackman, corporate vice president of multinational solutions highlights ADP’s Articifical Intelligence Initiative by explaining, “The next generation of HCM [human capital management] solutions is moving from graphical user interfaces to conversational user interfaces. Instead of employees having to navigate online text menus and fill out forms, many functions will be voice-generated by AI.” He explains further, “The ADP virtual agent will be powered by AI that learns employees’ patterns of behavior and predicts what information or experiences will make them more productive, efficient and engaged.” To learn more about the growing...

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Extra Helping Hands: HR Professionals Get Instant Access to New Resources, Best Practices with ADP Workforce Now HR Assist

Extra Helping Hands: HR Professionals Get Instant Access to New Resources, Best Practices with ADP Workforce Now HR Assist

HR managers at midsized businesses have a difficult job. They are constantly juggling questions, issues, and complaints about any and all HR issues under the sun. Moreover, because their business is midsized, they probably won’t have all of the resources at their fingertips that a larger company can provide. Now that problem has been addressed. Recently, ADP® launched ADP Workforce Now® HR Assist, a solution that equips owners and leaders of midsized businesses with added expertise, on-demand online documentation, and proven best practices to address everyday HR issues. With ADP Workforce Now HR Assist, businesses are only a few clicks away from a dedicated team of experienced, certified HR professionals and resources to help them tackle even their most complicated HR issues – without increasing their own staff or hiring costly consultants. “On a daily basis, HR managers are expected to have all the answers to questions on staffing, compliance and best practices,” said John Ayala, president of the Major Account Services business at ADP. “In addition, they are...

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Bring it On! It Takes More Than a Gas Leak to Prevent HR Leaders From Exploring the Future of Work

Bring it On! It Takes More Than a Gas Leak to Prevent HR Leaders From Exploring the Future of Work

By Erin Siemens, Division Vice President and General Manager, National Account Services Human Resources (HR) leaders are a tough bunch. You wouldn’t think it to look at us, but it takes a lot to keep us from learning more about our discipline and the trends impacting the workforces we support. That’s why it was especially gratifying to participate as a panelist during the FT-ADP® Evolution of Work Forum conducted recently in Chicago. Despite a news-breaking gas leak in downtown Chicago that day, which shut down trains and delayed car traffic, a tenacious and fortunate bunch of us gathered for an intimate discussion over dinner about how businesses must evolve to attract and retain top talent, while managing performance, productivity and security. Keynote speaker Alexandra Levit ignited the evening’s conversation with her presentation about what she calls the three C’s of future work: Collaboration, customization and creativity. Levit has impressive credentials and has conducted proprietary research on the future of work, the Millennial generation, gender differences and bias, and the...

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