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Which Way Is Up? Ask Compass – Volume 3

Which Way Is Up? Ask Compass – Volume 3

By Jordan Birnbaum, ADP Chief Behavioral Economist, Talent Activation Volume 3 in a series of new insights from Compass Welcome back to the third installment of Which Way Is Up? Ask Compass, in which we examine the leadership and collaboration behaviors that are measured and coached by the product. Before diving in, this week we’re going to consider the accuracy of feedback provided by assessments in general, and consider the implications. When we receive feedback, it’s not only about us. It’s also about the person providing it. In fact, research indicates that roughly 50% of the feedback we receive is actually about the person providing the feedback, and not about us. This is referred to as the idiosyncratic rater effect. Let’s consider an example. I, as a leader, could demonstrate identical behavior around recognition to all my employees. And yet Employee #1 could give me high scores for recognition, while Employee #2 could give me low scores for recognition. How is this possible? In this case, Employee #1 may...

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Which Way Is Up? Ask Compass – Volume 2

Which Way Is Up? Ask Compass – Volume 2

By Jordan Birnbaum, ADP Chief Behavioral Economist, Talent Activation Volume 2 in a series of new insights from Compass Welcome back to the second installment of Which Way Is Up? Ask Compass, in which we examine the behaviors that are measured and coached by the product. But before we begin, let’s consider an open secret about assessments and surveys of all types. When we hear about a survey, most of us think about the information that is being collected. This makes it easy to overlook something else that is happening – that very important information is also being communicated. When we measure whether an employee feels sufficiently recognized at our organization, we are also communicating that sufficient recognition matters in this organization. The act of measuring a thing also validates the importance of that thing. So, when running Compass, an organization is not only supporting the exchange of valuable feedback between people. It is also setting a shared understanding of that which matters most for leadership and collaboration within...

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Taking the Mystery Out of Managing Talent

Taking the Mystery Out of Managing Talent

Being in a business where your customers are thrilled by trying to solve escape room mysteries can be a rewarding endeavor. When it comes to staffing, in this quick-paced dynamic environment you want few, if any, surprises. In just a little over three years, All in Adventures has grown from one location to 31 in 15 states, with plans to expand. The fast-growing company is projecting to more than double its number of locations in 2018. Competition is fierce and intensifying for this unique retail category, with the industry growing from just a hand full of escape room companies a few years ago to more than 1,800 in 2017.* To ensure that the company executes daily games without any glitches, it is critical that each location is staffed not only with the appropriate talent and skills for each game version, but also that employees are on time and in place when they are scheduled to work. “Without that process operating at maximum efficiency, All in Adventures would lose an...

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Which Way is Up? Ask Compass.

Which Way is Up? Ask Compass.

By Jordan Birnbaum, ADP Chief Behavioral Economist, Talent Activation This is the first in a series of new insights from Compass Compass is an award-winning development tool that was created by ADP in 2015. Focused on driving positive changes in leadership and collaboration behaviors, the tool has created incredible results, generating 10% improvements in scores as rated by team members and colleagues. It has since become one of ADP’s fastest-growing new products, with 220 live external clients within a few months. There are several components that contribute to what makes Compass so great. The application of behavioral economics and design thinking makes using the product simple and enjoyable. The confidential reports help to frame feedback in a manner that encourages managers and collaborators to embrace it instead of opposing it. And the innovation of email-based coaching has proven to be the major differentiator – a sustainable and scalable source of measurable improvement in leaders and collaborators. But for all those things to work, Compass first has to measure those...

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ADP Ranks in Top 10 of Working Mother’s 2018 Best Companies for Multicultural Women

ADP Ranks in Top 10 of Working Mother’s 2018 Best Companies for Multicultural Women

ADP® has been named one of the 2018 Best Companies for Multicultural Women by Working Mother® magazine for the fifth consecutive year. The company ranked in the top 10 of the 25 companies in the United States recognized for creating and using best practices in hiring, retaining and promoting women of color. “We are delighted to once again be named as a top company for multicultural women,” said Rita Mitjans, chief diversity and corporate responsibility officer at ADP. “At ADP, we are intentional about ensuring all talent has the opportunity to reach their potential and contribute to our collective success. We want women, and women of color in particular, to know that ADP is the kind of place that values, respects and embraces their unique perspectives and is committed to their advancement.” The Working Mother Research Institute assesses companies with at least 500 U.S. employees, tracks their progress in promoting women of color and evaluates their representation at every level of management and decision-making. The honorees were selected based...

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