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Computerworld: Meet ADP’s ‘business anthropologist,’ putting human thought behind chatbots

Computerworld: Meet ADP’s ‘business anthropologist,’ putting human thought behind chatbots

Computerworld’s Mary Pratt recently interviewed Martha Bird, ADP’s Business Anthropologist, to learn about her unique role in helping ADP design technologies that work for people — creating conversational user interfaces and chatbots that can serve different professional audiences across different geographies and different cultures. “My role is always about thinking about the intersections of technologies and people or, put another way, about the human-machine relationships in cultural context. ADP has embraced design thinking as a guiding UX principle and approach because we know that ultimately our tools need to meet real human needs,” she said. To learn more about Martha’s role at ADP, read the full article here: http://www.computerworld.com/article/3196095/it-management/meet-adps-business-anthropologist-putting-human-thought-behind-chatbots.html Share this:Click to email (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Google+ (Opens in new window)Share on Facebook (Opens in new...

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Employee Development Matters! ADP Wins 2017 Skillsoft Channel Partner of the Year Innovation Award for its Focus on Training for Clients

Employee Development Matters! ADP Wins 2017 Skillsoft Channel Partner of the Year Innovation Award for its Focus on Training for Clients

By Kathy Ross, Senior Vice President of ADP Comprehensive Outsourcing Services Training and development can sometimes fall to the end of the list when it comes to tackling human resources (HR) priorities. This is true even though most HR leaders know that providing training and development opportunities can drive significant business results, help to spur company growth, reduce employee turnover, and provide a competitive advantage. ADP® is changing all that by providing its clients access to the ADP Comprehensive Learning program, which features a robust array of training materials from Skillsoft®, a global leader in eLearning. And its efforts have not gone unnoticed. The success of the ADP solution has earned the company the 2017 Skillsoft Channel Partner of the Year Innovation Award, which recognizes the partner company that has “developed and marketed a unique and innovative reseller solution to drive business results.” Announced at Skillsoft’s annual user conference, 2017 Skillsoft Perspectives, these awards recognize Skillsoft customers and partners for their success, innovation, and expertise in learning and development,...

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Listen to ADP’s Chief Strategy Officer on HR Examiner Blog Radio

Listen to ADP’s Chief Strategy Officer on HR Examiner Blog Radio

Don Weinstein, ADP’s Chief Strategy Officer, recently spoke with HR Examiner Blog Radio about ADP’s focus on as an innovation thought leader and new products like ADP Mobile Solutions, ADP Analytics and the ADP Marketplace. Listen here: http://www.blogtalkradio.com/hrexaminer/2017/04/21/hrexaminer-executive-conversations-w-don-weinstein-adp-apr-21-2017-7-am-pdt Share this:Click to email (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Google+ (Opens in new window)Share on Facebook (Opens in new...

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HR Leaders Weigh-In On Top Human Capital Management Priorities and Trends

HR Leaders Weigh-In On Top Human Capital Management Priorities and Trends

By Susan Hanold, PhD., Vice President, Strategic Advisory Services A few weeks ago at the ADP Meeting of the Minds conference, more than 1,000 HR leaders gathered in San Diego to gain insights into the latest human capital management (HCM) trends. During the educational sessions I led, I had the pleasure of interacting with decision makers at some of ADP’s largest clients. They shared their feedback on topics including performance management, learning, diversity and inclusion, multi-generational workforce trends and employee engagement. During the session titled “Transform Your Learning Culture into an Engaging Learning Ecosystem”, attendees took part in an interactive exercise answering the question: “What is the top learning priority for your organization?” The responses I received provided great insight into what’s really drawing the attention of HR practitioners today. It was interesting to find that while the top priority remained the same as last year, two new items jumped to the second and third slots. In order of importance, the top priorities are: 1) Leadership Development – For...

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The Client Buzz From ADP Meeting of the Minds 2017

The Client Buzz From ADP Meeting of the Minds 2017

Every year as ADP® MOTM wraps up, I wonder how we’re going to top such a great event the following year. But somehow we usually do! Many of the HR leaders I spoke with at this year’s event have been attending anywhere from five to 10 years now. So what draws them back every year? According to Susan Young, Payroll Director at Southwestern Energy®, it’s the opportunity to learn more about ADP solutions she’s using and new products, as well to develop deeper relationships with ADP team members. Showcasing product innovations at the ADP Booth staffed by 32 ADP associates “My favorite part is meeting other people attending the conference and talking about our challenges,” said Young. “It’s nice to know that you are not alone. I enjoy talking to people and learning new ways to do things.” Tara Klatt, Director of HR Systems at Apogee Enterprises, agrees that building relationships with people who are using the same software and working with similar issues is a huge benefit of...

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