Success Stories: Comerica Bank’s HR Transformation
For the past 165 years, Comerica Bank® has followed one guiding business principle: Putting its customers first. The financial services company, headquartered in Dallas, Texas, credits its longevity to its strong focus on building relationships, its conservative principles, and a dedicated workforce of more than 8,000 employees. To better serve its associates and enable them to focus on helping people and their businesses succeed, Comerica Bank realized it needed to streamline HR processes and solve some issues with payroll inaccuracies it was experiencing. After years of having to deal with receiving Corrected Wage and Tax statements due to vendor errors and employees receiving incorrect payroll and policy information from the call center representatives, Comerica turned to ADP for help and became a client in 2012. By implementing ADP® Enterprise HR® and using ADP Comprehensive Outsourcing Services (COS), the company was able to solve its payroll problems, standardize processes and make its HR team a more efficient and cost-effective group. “Prior to ADP, our HRIS system was customized to the...
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