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Success Stories: Comerica Bank’s HR Transformation

Success Stories: Comerica Bank’s HR Transformation

For the past 165 years, Comerica Bank® has followed one guiding business principle: Putting its customers first. The financial services company, headquartered in Dallas, Texas, credits its longevity to its strong focus on building relationships, its conservative principles, and a dedicated workforce of more than 8,000 employees. To better serve its associates and enable them to focus on helping people and their businesses succeed, Comerica Bank realized it needed to streamline HR processes and solve some issues with payroll inaccuracies it was experiencing. After years of having to deal with receiving Corrected Wage and Tax statements due to vendor errors and employees receiving incorrect payroll and policy information from the call center representatives, Comerica turned to ADP for help and became a client in 2012. By implementing ADP® Enterprise HR® and using ADP Comprehensive Outsourcing Services (COS), the company was able to solve its payroll problems, standardize processes and make its HR team a more efficient and cost-effective group. “Prior to ADP, our HRIS system was customized to the...

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6 Ways an LMS Can Boost Your Sales Team’s Performance

6 Ways an LMS Can Boost Your Sales Team’s Performance

By: Samantha Lang from Litmos by CallidusCloud Across industries, well-trained and professional salespeople are key to inspiring consumers to buy. They’re essential to guiding customers smoothly through the sales cycle and capturing the coveted close. But, given the pace of change in business today, they sometimes lack the latest know-how to get the job done. All too often, onboarding for new hires simply isn’t a thorough enough education to set people up for success. Salespeople are thrown into the job and go one of two routes; they either don’t succeed or they learn to survive on their own via a combination of resourcefulness, formal and informal training, and experiential learning. Shouldn’t there be a more consistent way of ensuring success? The short answer is: yes. A learning management solution (LMS) is the key to keeping sales (and all other job functions) up to speed on the latest products, services, compliance regulations, and company policies and updates. Especially for salespeople, who tend to be driven and ambitious – even a...

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The Treatment Center: Returning to ADP® Comprehensive Services Results in Time and Money Saved

The Treatment Center: Returning to ADP® Comprehensive Services Results in Time and Money Saved

The Treatment Center and the Adolescent Treatment Center of the Palm Beaches is a substance abuse and mental health facility that helps patients on the road to lifelong recovery from addiction. They started with ADP in 2011 but left ADP for a competitor in 2015. Four months later, they returned to ADP and implemented ADP® Comprehensive Services. Sandra Rose, Human Resources Director explained that one of the reasons why she came back to ADP was because she wasn’t able to manipulate data in the competitor’s system to get the reports she needed quickly. When she returned, Sandra discovered that the ADP Comprehensive Services offering had been enhanced and now offered even more information and more standard reporting, leading to greater efficiencies for her staff and the Center as a whole. ADP’s systems were much more user friendly, with “real-time” and customizable reporting and Sandra was impressed with the attentiveness of ADP’s dedicated HR team and Relationship Manager. Read the full story to learn how The Treatment Center saved significantly...

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The Quest for Workforce Insight: Become a Superhero through Workforce Analytics

The Quest for Workforce Insight: Become a Superhero through Workforce Analytics

We’ve all heard of Big Data, but leveraging and finding value in it is no small task. Today, technology uses Big Data to learn our patterns and make recommendations on everything from where to shop to the best route to take home. Your smart phone has learned that you and many people “like you” travel home at 5 p.m. every day so it makes recommendations on the shortest route as soon as you approach your car. Similarly, with advances in technology, organizations are getting smarter about collecting, storing and cleaning their data to help drive better informed business decisions. However, the value internal data can provide is limited unless companies also can access external data to provide context and a wider lens to help suggest what is to come. Think about it: What good is tons of internal information if business leaders can’t compare it against industry benchmarks to see how they measure up, and analyze it to identify patterns and take action? Find out in this article by...

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PS Logistics Drives Toward Greater Workforce Visability and More Strategic HR with ADP Vantage HCM

PS Logistics Drives Toward Greater Workforce Visability and More Strategic HR with ADP Vantage HCM

As one the fastest-growing flatbed transportation and logistics companies in the United States, PS Logistics’ main mission is to “be the best” for its drivers and customers. In order to do that, the company needed greater insight into its workforce of more than 2,500 employees operating across 48 states. Kim Daigle, vice president of Human Resources at PS Logistics, needed more confidence in the company’s HR information – and advocated for a shift from a multi-vendor approach to an integrated human capital management system after the firm continued to experience rapid growth through acquisition. “We have 18 different companies and were using multiple vendors, each of which had their own system of record,” said Daigle. “Without a single system of reliable HR information, it’s tough to gain a holistic view of your workforce and make strategic HR decisions. We also needed greater visibility into employees’ full employment cycle. Often, when an employee would move from one business unit to another, we’d lose sight of them or they’d end up...

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