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Heritage Bank: Managing Growth with a Single, Integrated Platform

Founded in 1927, Heritage Bank, a leading community bank in the Pacific Northwest, is focused on helping its customers build their dreams in their local communities.

Shannon Carson, assistant vice president and human resource information system (HRIS) officer for Heritage Bank, joined the company 12 years ago when the bank had about 150 employees. By 2014, as a result of mergers, acquisitions and organic growth, the employee base grew to about 800. Carson discusses the growing pains that accompanied that rapid growth, particularly around trying to scale employee processes and engagement, and how ADP Workforce Now® helped address those challenges.

“When we do hire great employees, we don’t want to lose them. With ADP Workforce Now, we’re able to identify patterns or trends as to why people are leaving the company. We can also use that information to monitor levels of engagement.”

To learn more about how Heritage Bank managed their rapid growth with a single, integrated platform from ADP, click here.

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