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Computerworld: Meet ADP’s ‘business anthropologist,’ putting human thought behind chatbots

Computerworld’s Mary Pratt recently interviewed Martha Bird, ADP’s Business Anthropologist, to learn about her unique role in helping ADP design technologies that work for people — creating conversational user interfaces and chatbots that can serve different professional audiences across different geographies and different cultures.

My role is always about thinking about the intersections of technologies and people or, put another way, about the human-machine relationships in cultural context. ADP has embraced design thinking as a guiding UX principle and approach because we know that ultimately our tools need to meet real human needs,” she said.

Meet ADP's 'business anthropologist,' putting human thought behind chatbots

To learn more about Martha’s role at ADP, read the full article here: http://www.computerworld.com/article/3196095/it-management/meet-adps-business-anthropologist-putting-human-thought-behind-chatbots.html

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