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The Client Buzz From ADP Meeting of the Minds 2017

Every year as ADP® MOTM wraps up, I wonder how we’re going to top such a great event the following year. But somehow we usually do!

Many of the HR leaders I spoke with at this year’s event have been attending anywhere from five to 10 years now.

So what draws them back every year?

According to Susan Young, Payroll Director at Southwestern Energy®, it’s the opportunity to learn more about ADP solutions she’s using and new products, as well to develop deeper relationships with ADP team members.

Showcasing product innovations at the ADP Booth staffed by 32 ADP associates

Showcasing product innovations at the ADP Booth staffed by 32 ADP associates

“My favorite part is meeting other people attending the conference and talking about our challenges,” said Young. “It’s nice to know that you are not alone. I enjoy talking to people and learning new ways to do things.”

Tara Klatt, Director of HR Systems at Apogee Enterprises, agrees that building relationships with people who are using the same software and working with similar issues is a huge benefit of attending.

“We have created a network that is like an ADP working support group,” said Klatt. “I can call colleagues to find out how they are thinking about a new product or challenge, and we discuss what we are trying and how it is working out.”

Tara added this is her ninth year attending, mostly due to the large return on investment she delivers to her company.

“Now that I am responsible for budget, I want to get the most value from my time and money,” said Klatt. “MOTM allows me to learn more about my ADP products, and get training and help with questions. I also earn credits for my professional certification.”

Joe Carpenter, Director of HR Systems at The E.W. Scripps Company, said this year he’s interested in learning more about employee development, and what companies are doing to promote, train, retain, and develop their employees.

Some of the attendees’ favorite sessions?

“One of my favorites was the roadmap to security management,” said Jeff DeVault,

Director of Payroll and HRIS at Urban Outfitters®.As people use different devices that can access programs different ways, it’s important to understand how to protect the data while giving people access wherever they are.Access has to be easy and secure, two words you don’t often hear together. I learned how programs can recognize individual user data and patterns, and that’s often more secure than multiple passwords and security questions.”

“I’ve been to great sessions on topics like strategy and women in leadership,” said Klatt. “I appreciate the content directed toward helping clients succeed in their careers.”

Barbara Bachman, Senior VP of Accounting at Island Hospitality Management, said she enjoyed the session on health care reform where the speaker was talking about recent Congressional hearings.

“ADP makes sure we have the most up-to-date information,” said Bachman. “They also want feedback from their clients and users. They really do take feedback and listen to what people like and don’t like. They take it to heart and make the changes that make sense.”

Barbara just started using ADP for benefits in December and added she was there to talk to recent adopters and hear about their experience, to ensure she’s maximizing the full potential of the product.

Keynote speaker Janine Driver talking about body language leaders should be aware of when communicating with employees

Keynote speaker Janine Driver talking about body language leaders should be aware of when communicating with employees

Clients were also raving about the keynote presentations from Janine Driver, The New York Times® best-selling author of “You Say More Than You Think And You Can’t Lie To Me,” and best-selling author and unshakable optimist, Simon Sinek.

“Driver’s talk on body language was great!” said DeVault. “I loved how she did her homework and analyzed photos of Carlos (ADP’s CEO) during the talk. It was one of the top five talks I’ve attended at MOTM over the last 10 years.”

I look forward to seeing all these folks again next year and hearing their continuous feedback on our educational sessions and solutions, to help us get better and better.

As Steve Jobs said, “You can’t win on innovation unless you have a way to communicate it to customers.”¹ I feel confident that clients walked away from this event not only knowing about all the strides we’re making in innovation but appreciating that we’re listening and incorporating their feedback into future product updates and solutions.

I continue to be amazed at the energy and motivation both clients and associates return from this event feeling. The opportunity to connect with clients in person is invaluable, and watching HR leaders engage with each other and share their learnings from the breakout sessions and HCM thought leaders is priceless. I thank San Diego for hosting us and can’t wait to see everyone again in Orlando for MOTM 2018!

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1 Comment

  1. Love MOTM – great networking opportunities

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