On a pretty regular basis, our clients tell us that one of the biggest challenges they face as HR leaders is offering more strategic value to their organizations. In fact, it’s why they come to us for integrated human captial management (HCM) solutions.
Specifically, they’re looking for a cloud-based HCM solution that can help them find, develop and retain great people — an integrated platform that addresses the strategic needs of HR, as well as the compliance and risk mitigation aspects of talent, benefits, payroll, and time and labor management.
But just as their HCM needs have evolved, so has their need for meaningful tools and resources to help them assess and measure the current effectiveness of their efforts, and help them define a clear path to better align their HR services with their business’s strategy.
An article in the July-August issue of Harvard Business Review® titled “People Before Strategy: A New Role for the CHRO,” examined the same challenge, saying: “The chief human resources officer must become a true strategic partner to the CEO.”
But how do HR leaders get there? The pursuit of strategic HR is difficult. And as in any endeavor, the lack of a clear goal makes arrival at the destination almost impossible. And if HR leaders don’t have a clear view of what success looks like — and lack a clear path to get there – how will they know if they’ve arrived?
I think the first step is to develop a tangible blueprint for what “better” looks like – create a high-resolution picture of success, if you will. That way, HR leaders will have a clearer view of where they currently are and a way to articulate an obtainable goal – namely, offering more strategic contributions to their firms.
Another important step is to adopt HCM best practices — proven, repeatable, documented techniques that deliver measurable business performance management improvements – as well as business best practices benchmarking to help them get there faster, and to guide them around drawbacks that might delay their progress.
Best practices benchmarking can help businesses improve their operational efficiency and effectiveness across the enterprise. It also can provide data on how their business compares to other, similar businesses, and identify areas in need of improvement.
Our clients have said they need:
- best-practice configuration guides, implementation guides, and process flows.
- best-practice research and data metrics, as well as unlimited scorecard reporting on their organization’s performance.
- access to HCM subject-matter experts.
To assist our clients, ADP® has joined forces with The Hackett Group, a leading authority in delivering HCM best practices and outcomes, to help our clients identify a path forward and accelerate their progress toward deploying even more strategic HR solutions.
Together, we hope to drive measurable performance improvements for our clients as they continue to evolve the HCM solutions that will best serve their employees and their organizations.